Refund Policy

Effective Date: 01.01.2025

  1. Eligibility for Refunds
    • Refunds are applicable only for defective, damaged, or incorrect products.
    • To be eligible for a refund, the item must be unused and in its original packaging.
    • Requests must be made within 7 days of receiving the product.
  2. Refund Process
    • Contact us at satvik1creations@gmail.com with order details and proof of the issue.
    • Upon approval, refunds will be processed within 3-4 business days.
    • Refunds will be credited to the original payment method.
  3. Non-Refundable Items
    • Customized or personalized products.
    • Digital downloads and gift cards.
    • Sale or clearance items.
  4. Exchange Policy
    • Exchanges are available for defective or incorrect products.
    • The return shipping cost will be borne by the customer unless the product is defective.
    For any refund-related queries, contact us at satvik1creations@gmail.com.

CANCELLATION BEFORE SHIPMENT

Once an order is placed, it can only be canceled within 4 hours of purchase. To request a cancellation, please contact our customer support team at satvik1creations@gmail.com or call us at 9773732353. If eligible, your order will be canceled, and the refund will be processed within 48-72 business hours from the cancellation request.
EXCHANGE POLICY
We only offer exchanges in cases where the product is defective, damaged, or lost in transit. If you believe your product has a defect, please reach out to us at satvik1creations@gmail.com or call us at 9773732353 providing details of the issue. Once we receive the returned product, we will inspect it and notify you via email regarding the exchange eligibility. If approved, a replacement product will be sent to you.
RETURN & REFUND POLICY
At Satvik Creations, we strive to ensure complete customer satisfaction. A full refund will be issued under the following conditions:
Full Refunds Are Possible If:
• You received a defective item and report it within 3 days of delivery.
To initiate a return or refund, please contact us at satvik1creations@gmail.com or call 9773732353with order details.